Comments for Rich Palmer http://richpalmer.com Wed, 02 Nov 2011 20:35:00 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on Musicians Friend Fails Again by Grosvenor_meier http://richpalmer.com/2008/01/musicians-friend-fails-again/comment-page-1/#comment-174 Grosvenor_meier Wed, 02 Nov 2011 20:35:00 +0000 http://richpalmer.com/blog/2008/01/26/musicians-friend-fails-again/#comment-174 This is interesting.  Never had an e-certificate but I have purchsed well over 30 items, including about 10+ guitars from MF.  I have sent back several guitars because I did not like them or felt that they were not correct for me.  I am very meticulous and sent back some of them for very, very minor problems [in my opinion].  I have never had to pay one cent for return shipping of any item.  Every person I have ever spoken to or done business with at MF has been simply fantastic in knowledge and service.  I get great deals, superb shipping, excellent communication and great advise from everyone I have delt with at this company.  Superior in all respects and way above all other companies i have done business with in relation to musical instruments/gear and electronics...period. Grosvenor This is interesting.  Never had an e-certificate but I have purchsed well over 30 items, including about 10+ guitars from MF.  I have sent back several guitars because I did not like them or felt that they were not correct for me.  I am very meticulous and sent back some of them for very, very minor problems [in my opinion].  I have never had to pay one cent for return shipping of any item.  Every person I have ever spoken to or done business with at MF has been simply fantastic in knowledge and service.  I get great deals, superb shipping, excellent communication and great advise from everyone I have delt with at this company.  Superior in all respects and way above all other companies i have done business with in relation to musical instruments/gear and electronics…period.
Grosvenor

]]> Comment on Musicians Friend Fails Again by High Plains Thumper http://richpalmer.com/2008/01/musicians-friend-fails-again/comment-page-1/#comment-171 High Plains Thumper Sun, 13 Feb 2011 04:40:00 +0000 http://richpalmer.com/blog/2008/01/26/musicians-friend-fails-again/#comment-171 Rich, I found your article through a web search. I too am puzzled at their service. two weeks ago, I placed an order for several items, a keyboard stand, multi-sax stand, microphone cable & stand combo, tenor sax end plug and woodwind cork. Mike and cord were backordered, I knew that when I placed it. What upset me was receiving 2 E-mails that my backorders were billed at my old credit card address but shipped to my new. I thought it odd during the ordering process, that they had my old address for credit card and I changed that before committing the order. Then I wrote an E-mail to their service department and was told it was because I changed the address after I placed the order. That got me a little steamed. I called their customer service and requested an explanation. The only thing I got was some gal hung up on my back orders, which is odd. Now I looked at my order status on-line, the back order dates and status no longer exist. Also, it is a minor thing, but I noticed my tenor sax plug missing. It was supposedly packed with my Quik-Loc keyboard stand. Such a small item should have been more securely packed. Quik-Loc packing box had a hole punched in it by UPS and the lock mechanism was bent. I was able to straighten the lock bracket by hammering on it, keyboard now functions. I can buffer the loss of the tenor sax plug, it was only $2. Based on the various complaints on this company's customer service, I think I will no longer purchase any further items from them. Rich, I found your article through a web search. I too am puzzled at their service. two weeks ago, I placed an order for several items, a keyboard stand, multi-sax stand, microphone cable & stand combo, tenor sax end plug and woodwind cork. Mike and cord were backordered, I knew that when I placed it. What upset me was receiving 2 E-mails that my backorders were billed at my old credit card address but shipped to my new. I thought it odd during the ordering process, that they had my old address for credit card and I changed that before committing the order. Then I wrote an E-mail to their service department and was told it was because I changed the address after I placed the order. That got me a little steamed. I called their customer service and requested an explanation. The only thing I got was some gal hung up on my back orders, which is odd. Now I looked at my order status on-line, the back order dates and status no longer exist. Also, it is a minor thing, but I noticed my tenor sax plug missing. It was supposedly packed with my Quik-Loc keyboard stand. Such a small item should have been more securely packed. Quik-Loc packing box had a hole punched in it by UPS and the lock mechanism was bent. I was able to straighten the lock bracket by hammering on it, keyboard now functions. I can buffer the loss of the tenor sax plug, it was only $2. Based on the various complaints on this company’s customer service, I think I will no longer purchase any further items from them.

]]> Comment on OnEdge Radio: My Voiceovers by Colbypevensey http://richpalmer.com/2010/10/onedge-radio-my-voiceovers/comment-page-1/#comment-170 Colbypevensey Thu, 20 Jan 2011 01:59:00 +0000 http://richpalmer.com/2010/10/onedge-radio-my-voiceovers/#comment-170 Hey Rich. Thanks for the blog about OnEdge Radio. I will be using your services alot this year. Thanks for making my radio station as professional as any on the net due to your voice recording talents. Hey Rich. Thanks for the blog about OnEdge Radio. I will be using your services alot this year. Thanks for making my radio station as professional as any on the net due to your voice recording talents.

]]> Comment on New Juice Update Helps Fix Feedburner Problem by Rich Palmer http://richpalmer.com/2006/08/new-juice-update-helps-fix-feedburner-problem/comment-page-1/#comment-155 Rich Palmer Tue, 03 Aug 2010 03:29:13 +0000 http://richpalmer.com/blog/archives/70#comment-155 [...] New Juice Update Helps Fix Feedburner Problem (2 August 2006) [...] [...] New Juice Update Helps Fix Feedburner Problem (2 August 2006) [...]

]]> Comment on Why I’ve Canceled Clearwire by GIA http://richpalmer.com/2007/12/why-ive-canceled-clearwire/comment-page-1/#comment-151 GIA Wed, 24 Feb 2010 17:34:13 +0000 http://richpalmer.com/blog/2007/12/09/why-ive-canceled-clearwire/#comment-151 02/24/2010. 04:29 AM PST.<br><br>I seriously HATE THEM.<br><br>I signed up February 2009. Since then, I have had NOTHING but problems. When I say problems, this is what I mean: No signal, poor signal, horrible signal, signal outage, no internet, slow internet, REALLY slow internet, lagging, HORRIBLY slow upload/download speeds, connection problems.<br><br>I have two accounts. The one that I signed up in February 2009 was for me && my husband. Then I signed up for another account for my in-laws I believe in March 2009. Now, over here in Seattle, they have been busy switching Clearwire over to Clear. For free. Promising faster upload && download speeds, better connectivity, etc. So, I got an e-mail for MY account, saying that in order to receive my upgrade, I needed to fill out a form on their website, because if I didn't, my internet wouldn't work. So I filled out the form, then they said they would be sending me a new modem. I got the new modem a couple days later, (This was back in October or November 2009 btw) && plugged it in. NOTHING. I didn't even bother calling, because I've called before, && they happen to have some of the SHITTIEST customer service that ever was, so I just didn't see a point, plus my Clearwire modem still worked, so I figured they hadn't switched over yet. Then, a few weeks ago, my internet totally just stopped working. I couldn't figure it out for hours, until I remembered about the new Clear modem. So I plugged that in, voila, internet again. I find it interesting that I didn't get any sort of e-mail or phone call or even just a mailer saying they were going to switch over, or what date, etc. Then my father in-law tells me that he hasn't had internet for like three weeks. WTF?? So I call Clearwire to figure it out. Then some jackass proceeds to tell me it's MY fault that they don;t have any internet, because I didn't do the process right. He said that I filled out a form, && got the back legwork of switching over completed, but I didn't finish filling out the form to get the new modem. He says that it looked like someone on my end didn't complete everything, or else a new modem would have been sent out. So, he tells me to call Clearwire, that they're open from 6 AM PST - 8 PM PST. So I call. Tells me they are closed. He tells me to call back, try different extensions. I again tell him it's not working. He tells me that I guess I'll just have to wait until 9 AM to call. I am now late to work, as it is 8:45 AM. I spend 30 minutes waiting for a damn rep, then spent 30 mins talking to a rep who didn't know his ass from his face. So when I get to work, I call Clearwire. The new rep I am now talking with, tells me THAT IT IS NOT MY FAULT, that it is CLEARWIRE'S fault I never received a new modem. HA! I ask for a credit. He says he will see what he can do. I end up getting a $20 credit.<br><br>So, about an hour && a half ago, my internet goes out again. For like the 4938573947523947549574th times since I've had the piece of shit. So I hop onto someone else's UNsecured wireless network in our apartment building, so that I can speak with another idiot who thinks he is a CUSTOMER SERVICE rep. - eye roll.<br><br>Here's the conversation:<br><br>Hello Gia. Please wait while we find a CLEAR specialist to help you.<br>Your question was: My internet is NOT working. This happens to me about 3 or 4 times a month, always between the times of 1 am - 5 am PST. My internet will usually be gone from anywhere to 2 - 4 hours. This is when I work, && it really pisses me off. I am not paying you to NOT have internet service for any period of time.<br>You have been connected to Michael Jordan.<br>Michael Jordan: Hi Jinna! I'll be happy to help you today!<br>Gia: Michael Jordan?<br>Michael Jordan: The reason this is, is because the towers are having mandatory updates applied to them which disconnects the service.<br>Gia: Ok, well I think I should get a credit on my account every time this happens.<br>Gia: && I was NEVER told this when I signed up.<br>Michael Jordan: We only give credits if it lasts for more than 24 hours at a time.<br>Gia: That's bullshit.<br>Gia: I'm supposed to be working right now.<br>Gia: But guess what?<br>Gia: I CAN'T.<br>Gia: I'm using someone ELSE'S unsecured wireless network to talk to you right now.<br>Michael Jordan: I apologize for the inconvenience.<br>Gia: && I can't cancel, because I have a stupid 2 year contract with you.<br>Gia: You can say that you're sorry all you want, but how does that fix MY problem Michael Jordan?<br>Gia: Do you have ANY idea, how much this interferes with my work schedule?<br>Michael Jordan: I would advise that you speak with tech support from 9am to 10pm for further assistance at 888-888-3113.<br>Gia: You bet I'm going to. AGAIN. This isn't the first problem I've had with Clearwire, && I'm willing to bet my life, it won't be the last.<br>Your session has ended. You may now close this window.<br><br>Wasn't he helpful? NOT. I am SO pissed off right now. My husband works graveyard, so I do all my work then as well, so we can keep the same sleeping schedule. Right now, I can't work. I CANNOT use UNsecured internet for my work...<br><br>So, don't get Clearwire. It's not worth it. The hassle, the fight. Ridiculous. Yes, they are cheap... FOR A REASON. I will be heading back to Comcast when my contract is up, && I will also, be blogging, e-mailing, anyone, && everyone I possibly can, that will listen, all the reasons to NEVER get Clearwire, && why they suck ass.<br><br>- GIA. Seattle, WA. 02/24/2010. 04:29 AM PST.

I seriously HATE THEM.

I signed up February 2009. Since then, I have had NOTHING but problems. When I say problems, this is what I mean: No signal, poor signal, horrible signal, signal outage, no internet, slow internet, REALLY slow internet, lagging, HORRIBLY slow upload/download speeds, connection problems.

I have two accounts. The one that I signed up in February 2009 was for me && my husband. Then I signed up for another account for my in-laws I believe in March 2009. Now, over here in Seattle, they have been busy switching Clearwire over to Clear. For free. Promising faster upload && download speeds, better connectivity, etc. So, I got an e-mail for MY account, saying that in order to receive my upgrade, I needed to fill out a form on their website, because if I didn't, my internet wouldn't work. So I filled out the form, then they said they would be sending me a new modem. I got the new modem a couple days later, (This was back in October or November 2009 btw) && plugged it in. NOTHING. I didn't even bother calling, because I've called before, && they happen to have some of the SHITTIEST customer service that ever was, so I just didn't see a point, plus my Clearwire modem still worked, so I figured they hadn't switched over yet. Then, a few weeks ago, my internet totally just stopped working. I couldn't figure it out for hours, until I remembered about the new Clear modem. So I plugged that in, voila, internet again. I find it interesting that I didn't get any sort of e-mail or phone call or even just a mailer saying they were going to switch over, or what date, etc. Then my father in-law tells me that he hasn't had internet for like three weeks. WTF?? So I call Clearwire to figure it out. Then some jackass proceeds to tell me it's MY fault that they don;t have any internet, because I didn't do the process right. He said that I filled out a form, && got the back legwork of switching over completed, but I didn't finish filling out the form to get the new modem. He says that it looked like someone on my end didn't complete everything, or else a new modem would have been sent out. So, he tells me to call Clearwire, that they're open from 6 AM PST – 8 PM PST. So I call. Tells me they are closed. He tells me to call back, try different extensions. I again tell him it's not working. He tells me that I guess I'll just have to wait until 9 AM to call. I am now late to work, as it is 8:45 AM. I spend 30 minutes waiting for a damn rep, then spent 30 mins talking to a rep who didn't know his ass from his face. So when I get to work, I call Clearwire. The new rep I am now talking with, tells me THAT IT IS NOT MY FAULT, that it is CLEARWIRE'S fault I never received a new modem. HA! I ask for a credit. He says he will see what he can do. I end up getting a $20 credit.

So, about an hour && a half ago, my internet goes out again. For like the 4938573947523947549574th times since I've had the piece of shit. So I hop onto someone else's UNsecured wireless network in our apartment building, so that I can speak with another idiot who thinks he is a CUSTOMER SERVICE rep. – eye roll.

Here's the conversation:

Hello Gia. Please wait while we find a CLEAR specialist to help you.
Your question was: My internet is NOT working. This happens to me about 3 or 4 times a month, always between the times of 1 am – 5 am PST. My internet will usually be gone from anywhere to 2 – 4 hours. This is when I work, && it really pisses me off. I am not paying you to NOT have internet service for any period of time.
You have been connected to Michael Jordan.
Michael Jordan: Hi Jinna! I'll be happy to help you today!
Gia: Michael Jordan?
Michael Jordan: The reason this is, is because the towers are having mandatory updates applied to them which disconnects the service.
Gia: Ok, well I think I should get a credit on my account every time this happens.
Gia: && I was NEVER told this when I signed up.
Michael Jordan: We only give credits if it lasts for more than 24 hours at a time.
Gia: That's bullshit.
Gia: I'm supposed to be working right now.
Gia: But guess what?
Gia: I CAN'T.
Gia: I'm using someone ELSE'S unsecured wireless network to talk to you right now.
Michael Jordan: I apologize for the inconvenience.
Gia: && I can't cancel, because I have a stupid 2 year contract with you.
Gia: You can say that you're sorry all you want, but how does that fix MY problem Michael Jordan?
Gia: Do you have ANY idea, how much this interferes with my work schedule?
Michael Jordan: I would advise that you speak with tech support from 9am to 10pm for further assistance at 888-888-3113.
Gia: You bet I'm going to. AGAIN. This isn't the first problem I've had with Clearwire, && I'm willing to bet my life, it won't be the last.
Your session has ended. You may now close this window.

Wasn't he helpful? NOT. I am SO pissed off right now. My husband works graveyard, so I do all my work then as well, so we can keep the same sleeping schedule. Right now, I can't work. I CANNOT use UNsecured internet for my work…

So, don't get Clearwire. It's not worth it. The hassle, the fight. Ridiculous. Yes, they are cheap… FOR A REASON. I will be heading back to Comcast when my contract is up, && I will also, be blogging, e-mailing, anyone, && everyone I possibly can, that will listen, all the reasons to NEVER get Clearwire, && why they suck ass.

- GIA. Seattle, WA.

]]> Comment on Musicians Friend Fails Again by shipbu1lder http://richpalmer.com/2008/01/musicians-friend-fails-again/comment-page-1/#comment-123 shipbu1lder Mon, 04 Jan 2010 16:16:41 +0000 http://richpalmer.com/blog/2008/01/26/musicians-friend-fails-again/#comment-123 On Nov 30, 2009 I purchased a guitar with case and a few other items from Musicians Friend using cash in my PayPal account to pay them. Less than 2 weeks later I called and obtained a return number and returned the guitar and case because I didn't like the feel of the guitar. On Dec 17, 2009 they received the items. On Dec 22 I still had not received my refund to my PayPal account so I contacted them. They claimed they had refunded the money and I insisted they didn't. Then they had the audacity to tell me I was mistaken and as far as they were concerned the matter was closed. So I filed complaints with the BBB, the Department of Justice and the Federal Trade Commission and sent them copies. <br><br>Suddenly they changed their tune and apologize saying there was some sort of glitch in getting the refund to go through. Days later, still no refund on my PayPal account so I filed a dispute with PayPal which froze their account. Then they claimed they couldn't issue the refund because of my dispute against them. I lifted the dispute so they could credit my account, but still on credit.<br><br>It's now been nearly 3 weeks, no credit on my PayPal account and now they're claiming that they refunded my money a long time ago. I've even written letters to Robert Eastman and the CEO of Guitar Center which should arrive any day now.<br><br>This company has many complaints against it if you do a google search and they all seem to have something in common, lie after lie after lie from Musicians Friend customer service. On Nov 30, 2009 I purchased a guitar with case and a few other items from Musicians Friend using cash in my PayPal account to pay them. Less than 2 weeks later I called and obtained a return number and returned the guitar and case because I didn't like the feel of the guitar. On Dec 17, 2009 they received the items. On Dec 22 I still had not received my refund to my PayPal account so I contacted them. They claimed they had refunded the money and I insisted they didn't. Then they had the audacity to tell me I was mistaken and as far as they were concerned the matter was closed. So I filed complaints with the BBB, the Department of Justice and the Federal Trade Commission and sent them copies.

Suddenly they changed their tune and apologize saying there was some sort of glitch in getting the refund to go through. Days later, still no refund on my PayPal account so I filed a dispute with PayPal which froze their account. Then they claimed they couldn't issue the refund because of my dispute against them. I lifted the dispute so they could credit my account, but still on credit.

It's now been nearly 3 weeks, no credit on my PayPal account and now they're claiming that they refunded my money a long time ago. I've even written letters to Robert Eastman and the CEO of Guitar Center which should arrive any day now.

This company has many complaints against it if you do a google search and they all seem to have something in common, lie after lie after lie from Musicians Friend customer service.

]]> Comment on Why I’ve Canceled Clearwire by Chris http://richpalmer.com/2007/12/why-ive-canceled-clearwire/comment-page-1/#comment-132 Chris Wed, 23 Dec 2009 01:48:43 +0000 http://richpalmer.com/blog/2007/12/09/why-ive-canceled-clearwire/#comment-132 I have been a Clearwire customer since 2007 and like it very much. My needs are not as high tech as yours. What I like about Clearwire is I was able to "fire" my Time Warner cable AND my rarely used AT&T landline. I was becoming annoyed at paying Bell South or Time Warner, - just to be able to get Internet Service. <br>I love that Clear is wireless. Also like that it is transportable. This is a BIG benefit. Just unplug the Modem from the wall electrical socket and move it to any other room. Or, stick it in my travel bag and use a laptop in a motel. No rewiring needed. No additional Internet package for the laptop. Clearwire works anywhere (in their service areas) where there is electricity and an outlet. <br>Clearwire allows me to be unshackled to pre-installed cables and phone lines. <br>I first had it set up where I got 4 green lights out of 5. My new move to another room gives me 5 out of 5 lights all the time. During last weeks snow storm it went down to 4, with no noticeable change in access. I haven't checked the download speed, but it's a whole lot faster than the old Bell South high speed I had. And, a whole lot cheaper considering I'm not paying for a phone service just to get Internet. My friends who use the local cable company for Internet say their service slows considerably when the usage is high. For the ordinary user, Clearwire (now Clear) is excellent. I have been a Clearwire customer since 2007 and like it very much. My needs are not as high tech as yours. What I like about Clearwire is I was able to “fire” my Time Warner cable AND my rarely used AT&T landline. I was becoming annoyed at paying Bell South or Time Warner, – just to be able to get Internet Service.
I love that Clear is wireless. Also like that it is transportable. This is a BIG benefit. Just unplug the Modem from the wall electrical socket and move it to any other room. Or, stick it in my travel bag and use a laptop in a motel. No rewiring needed. No additional Internet package for the laptop. Clearwire works anywhere (in their service areas) where there is electricity and an outlet.
Clearwire allows me to be unshackled to pre-installed cables and phone lines.
I first had it set up where I got 4 green lights out of 5. My new move to another room gives me 5 out of 5 lights all the time. During last weeks snow storm it went down to 4, with no noticeable change in access. I haven't checked the download speed, but it's a whole lot faster than the old Bell South high speed I had. And, a whole lot cheaper considering I'm not paying for a phone service just to get Internet. My friends who use the local cable company for Internet say their service slows considerably when the usage is high. For the ordinary user, Clearwire (now Clear) is excellent.

]]> Comment on Song Played on Pinkwater Podcast by A Rich Perspective » Blog Archive » Song Played on Pinkwater Podcast http://richpalmer.com/2009/12/song-played-on-pinkwater-podcast/comment-page-1/#comment-121 A Rich Perspective » Blog Archive » Song Played on Pinkwater Podcast Wed, 02 Dec 2009 06:07:00 +0000 http://richpalmer.com/?p=845#comment-121 [...] Remember, you can get this song and all the rest from my album Sing a Song for Safety from iTunes, Amazon.com, and CDBaby. via richpalmer.com [...] [...] Remember, you can get this song and all the rest from my album Sing a Song for Safety from iTunes, Amazon.com, and CDBaby. via richpalmer.com [...]

]]> Comment on Redone Vocals by danieljohnsonjr http://richpalmer.com/2009/11/redone-vocals/comment-page-1/#comment-131 danieljohnsonjr Sun, 08 Nov 2009 16:55:50 +0000 http://richpalmer.com/2009/11/redone-vocals/#comment-131 Thanks for giving us permission to play your song. It definitely had that "Future Retrospect" feel and was a fantastic way to start off the program. Thanks for giving us permission to play your song. It definitely had that “Future Retrospect” feel and was a fantastic way to start off the program.

]]> Comment on Redone Vocals by danieljohnsonjr http://richpalmer.com/2009/11/redone-vocals/comment-page-1/#comment-119 danieljohnsonjr Sun, 08 Nov 2009 10:55:50 +0000 http://richpalmer.com/2009/11/redone-vocals/#comment-119 Thanks for giving us permission to play your song. It definitely had that "Future Retrospect" feel and was a fantastic way to start off the program. Thanks for giving us permission to play your song. It definitely had that “Future Retrospect” feel and was a fantastic way to start off the program.

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