Category Archives: Complaints

Hey Twitter! #FIXIT

Can’t Join the Conversation

Twitter recently took away the option to see replies that people we don’t follow made in conversations.

This truly has broken the system that was making Twitter a joy for many of us. We often found new connections and new people to follow because we would find them engaged in conversation. In a sense, eavesdropping grew the community.

Twitter has not even given us the option to open this channel. They’ve simply taken it away altogether. Now we can only see the replies of others to people that we follow — but no one else.

FIXIT Twitter

I have seen quite a bit of action on this particular topic (obviously by people that I follow).

@ikepigott spearheaded a campaign tonight that has been filtering quite often in the “retweet” stream:

@twitter – The Replies were not broken. You’ve made conversational discovery impossible. #FIXIT (and retweet)

If you agree that this is a function that is debilitating to your Twitter useage, get on your stream and let them have it! #FIXIT

And you can quote me on that. I’m @richpalmer.


Another Local Media Blunder

There are MORE than two!

I found this poll on the WDTN web site. This is another example of how short-sided the media is toward the elections. They continue to carry the message that there are only TWO candidates in the presidential race.

Where are the other candidates?

Where are the other candidates?

I can’t vote in this poll

I am certainly NOT undecided. I have chosen NOT to vote for either McCain or Obama, yet the selections offered do not show the actual candidates.

I just don’t understand why the media will NOT show the other legitimate candidates in their polls. I do not understand why they continue to bury the third party candidates when there are legitimate stories that can be told.

There are news stories being missed

Whether anyone agrees with Bob Barr or not, he was the only candidate that stood up against the recent bail-out issues. To me, that would stand to be significant news.

WDTN is the NBC affiliate that is currently off the air with Time-Warner cable in my market.


I Am Not Allowed to Vote As I Wish


Libertarian Party
I am very displeased that I was not given the choice to vote as I wish today. I walked to the judges table and was informed that I had to declare "republican" or "democrat". I stated "Libertarian". I was told "we have an issues only ballot, but you cannot vote for any candidates." That’s ridiculous! I stated one of their two animal choices and was given the option to only vote for the candidates on that party ballot. This is not how the US voting system is supposed to work.
Mobile post sent by Rich Palmer using Utterz Replies.  mp3

Musicians Friend Fails Again

I Got a Gift

I recently received an e-certificate for use at the online music retailer Musicians Friend. My brother sent it to me on 15 January. I immediately used it to place an order with the merchant. The order was to arrive in two to five business days.

By 24 January I’d not heard anything regarding the order, so I checked my order status online. The complete order shows in my account, but it shows as “Unknown (Not processed yet)”.

I wrote to the Musicians Friend customer service department using their online form process. I got a reply on the 25th that said “we’re sorry we are unable to locate this order using the information you provided. Can you please check that order number again?”

I immediately replied with the exact same order number that I had copy/pasted from my account screen. I also included an exact copy/paste of the entire order screen details and dropped that into the reply section. This morning I received another email from them that stated, “I’m sorry but, I’m unable to pull up your order with the information you provided. Please, contact us at the number listed below.”

Customer Service Phone Call

I called the number — waited for seven minutes on hold and was connected to a girl that was very friendly. She asked for my account info and attempted to locate the order. She was unable to do so and very earnestly apologized for the loss of the order. She asked if my card was charged. I explained that I had used an e-certificate to place the order and did not know if it was now “wiped.” She apologized and explained that she had to transfer me to a different person that handles those. I, of course, would have to provide all my account information and order information to that person, as well.

The other guy took all my info, confirmed that my order indeed did not exist in their system (it shows on my screen?!) and that the e-certificate number was no longer valid. He commented that it had been four years since I had ordered from them based on his screen.

He took my information, told me he submitted a request for a new certificate number and that I would receive and email within 24-48 hours with a new, valid number. I could then place the order online again.

No Phone Call Order Available

I asked if I could call the order in direct once I received the new certificate number. He explained that because it is an “e-certificate” that I would only be able to place the order online.

This is an almost exact circumstance as the order I placed in 2004. I explained to this customer service rep that these are the circumstances that helped me decide not to be a Musicians Friend customer in 2004 — and the reason that it had been four years since I had placed an order from them.

I will try this order again in a few days. I can only say that I’ve been recording more tracks for my project — and had really hoped to layer in some tambourine and shaker parts after receiving these items in my order.

I do appreciate the gift — absolutely! I just wish that Musicians Friend could get it right for once.


Car Promoting DRM?


License plate on the car in front of me shows DRM4U.
Mobile post sent by Rich Palmer using Utterz Replies.  mp3

Social is a Challenge with Allergies


Mobile post sent by richpalmer using Utterz Replies.  mp3

When one has extensive environmental and food based allergies, the most normal social events can be prohibitive.


More from the “Vista Sucks” Camp

Also check out the goings-on at BadVista.org.
BadVista.org Logo


The High Cost of Movies

This weekend I decided to take my family to a movie.  Not a tremendously original idea, I know.  But, for us, this is a rare activity.  We are always on the go — so much so that I have canceled my Netflix account because I simply couldn’t watch the movies delivered to my house in time to justify paying another month’s service fees.  Some of the movies that came to my home sat on TOP of the DVD player for months on end without making it into the tray.

I digress… we went to the movie theater to watch "The Game Plan" featuring Dwayne "The Rock" Johnson (I didn’t know this guy had a real name until the opening credits of this movie — and had to look up his last name again before posting this).  As we approached the ticket counter my wife exclaimed, "Wow, they’ve raised the prices again!"  I was shocked to see that the "bargain" matinee that I was about to purchase tickets for four persons to see would now cost me $7.00 per person.  The rate for "regular price" is now $10.00 per ticket! (and perhaps that is cheap compared to other markets?)

Okay, for those of you that are regular movie goers this may not seem so tumultuous.  You’ve probably graduated through the price hikes with little notice of the changes — or at least you swallowed each step with a bit of toleration and tenacity.  However, as a former cinema employee, I found these new prices to be a considerable sticker shock.

During my tenure behind the ticket stand at General Cinemas I observed a few gasps and exclamations, as well.  "For crying out loud!" they would say, "a matinee is $1.50 now?! What’s next, $2.00 buckets of popcorn?!"  And, "Wow, I’m glad I came to the matinee… I can’t believe that tickets are $3.25 for a regular show!"

Now that I’ve apparently entered the mind set I observed from my father, as I explore the "good ol’ days" of my youth, I’m realizing that those movie-goers had it made back then.  And, in my opinion, I believe that the cost of movies today would be too much even at THOSE prices.

Don’t get me wrong, my entire family enjoyed "The Game Plan."  It was a creative (though somewhat predictable) movie about the eventual deflation of a sport star’s ego when he realizes the value of a child in his life.  However, this movie and the delivery of the plot would have been as easily enjoyed in the comfort of my home via DVD or pay-per-view.  The $28 I paid for my family to view this film might have been used to pay for pizza or a fun dessert night out.  Perhaps we could have played a round of miniature golf or taken in a game or two of laser tag.

My point — as I work toward it — is that the delivery mechanism for this entertainment is too highly over-rated at the price it is being offered.  Yes, there are certain movies that provide a phenomenal experience when viewed on the "big screen."  Yet, it still costs TOO much.

It is no surprise to me that the cinema industry is struggling (can we sidebar to the recorded music industry or shall we save that for yet another belabored discussion?).  With the options available now, I can receive movies on-demand; I can pay for delivery to my PC desktop; I can subscribe to feeds and bit-torrents (and yes, I’m willing to pay for the service) at much lower fees than the cost of a movie ticket — and have unlimited use on some plans.

I can purchase a movie for my family to watch on our 54" television with surround sound in my family room (ah, the comfort of couches and recliners) for only $3.99.  That’s $4 for the ENTIRE family to view the movie… and we can pause to go relieve ourselves and/or top off our refreshments (which were purchased at a much greater savings over the additional $32-40 it would have cost in the cinemaplex).

I can re-subscribe to the DVD delivery service (had I the time to view them) for less than the cost of TWO movie tickets per month and get unlimited delivery of movies at that price.

To top off the insult to my wallet, I sat down in the somewhat comfortable stadium seating in the auditorium and prepared myself for the enjoyment of catching a few movie trailers.  Yet, what did I get?  Commercials!  I was force fed a commercial for Sun Chips.  I was force fed a commercial for something else that I refuse to remember.  I was accosted with advertising that I had no choice but to watch unless I wanted to step out of the theater (which would have been another insult to my time, yet alone my wallet).  I have to ask, "why did I have to watch commercials when I had already provided the theater with $28 of my hard-earned USD?  I paid them and the advertisers paid them?  Seems to me that if commercials are delivered it should be to offset "free delivery" of content.

I’ve no qualms with viewing commercials for services that I receive without subscription payment from me.  I have no problems listening to the public radio and television providers telling me who supports their programming — or even that they ask me a few times a year to "help out."

I have absolutely no complaints that podcasters (net show producers?) offset the cost of production of their programming to which I can subscribe (for free).

Yet, I DO have conflict with the movie theater taking $28 of my money for a $4 movie and then force feeding me commercials.

It seems to me that the movie industry would make a huge amount of income — and would see increased ticket sales — if they returned to the ticket prices of a decade ago (or more).  Perhaps more people would visit their local cinema-plex if the cost of a ticket didn’t outweigh the cost of the meal they just ate.  I would certainly go to the theater more often with my family.  They’ve simply out-priced themselves.  Product+Value=Purchase.  Product+Perceived Lack of Value=Avoidance.

Creative Commons licensed photo courtesy of .


Duped by New Social Net Site

It absolutely aggravates me to no end when I attempt to explore a new service… only to find that I’ve been had.

The service Quechup (I’m not going to serve them further by providing a link to their site) has spammed my email address book without my permission. I explored their site after receiving an “invite” from C.C. Chapman. C.C. and I are connected via many other sites… I assumed this was something to also investigate.

When I visit a new site like this I spend a great deal of time exploring their FAQ links, their terms of service, and their features. I only invite people that I think would like to connect using such a service and I’m very selective.

Quechup provided me the option to look at my Gmail address book to see if there were any other people I know already connected. I could then invite them to link up to my account. Little did I know that while looking at these (few) connections that they would be sending messages “on my behalf” to my entire list.

This is tragic. There are people in this list that I would never bother with socnet sites. There are many that have no idea — or no interest — in participating in these sites. Yet, EVERY address that I have in my book — and thanks to Gmail efficiencies every address to which I’ve ever sent an email — was sent an invite.

If you are one of the MANY that received this spam… I most sincerely apologize. I have removed my account with Quechup and have vowed to NEVER use their service again. I don’t care if they become the full blown replacement for such trend-setters as MySpace or Facebook.