Comments on: Musicians Friend Fails Again

By: Grosvenor_meier

Grosvenor_meier — Wed, 02 Nov 2011 20:35:00 +0000

This is interesting. Never had an e-certificate but I have purchsed well over 30 items, including about 10+ guitars from MF. I have sent back several guitars because I did not like them or felt that they were not correct for me. I am very meticulous and sent back some of them for very, very minor problems [in my opinion]. I have never had to pay one cent for return shipping of any item. Every person I have ever spoken to or done business with at MF has been simply fantastic in knowledge and service. I get great deals, superb shipping, excellent communication and great advise from everyone I have delt with at this company. Superior in all respects and way above all other companies i have done business with in relation to musical instruments/gear and electronics…period.
Grosvenor

By: High Plains Thumper

High Plains Thumper — Sun, 13 Feb 2011 04:40:00 +0000

Rich, I found your article through a web search. I too am puzzled at their service. two weeks ago, I placed an order for several items, a keyboard stand, multi-sax stand, microphone cable & stand combo, tenor sax end plug and woodwind cork. Mike and cord were backordered, I knew that when I placed it. What upset me was receiving 2 E-mails that my backorders were billed at my old credit card address but shipped to my new. I thought it odd during the ordering process, that they had my old address for credit card and I changed that before committing the order. Then I wrote an E-mail to their service department and was told it was because I changed the address after I placed the order. That got me a little steamed. I called their customer service and requested an explanation. The only thing I got was some gal hung up on my back orders, which is odd. Now I looked at my order status on-line, the back order dates and status no longer exist. Also, it is a minor thing, but I noticed my tenor sax plug missing. It was supposedly packed with my Quik-Loc keyboard stand. Such a small item should have been more securely packed. Quik-Loc packing box had a hole punched in it by UPS and the lock mechanism was bent. I was able to straighten the lock bracket by hammering on it, keyboard now functions. I can buffer the loss of the tenor sax plug, it was only $2. Based on the various complaints on this company’s customer service, I think I will no longer purchase any further items from them.

By: shipbu1lder

shipbu1lder — Mon, 04 Jan 2010 16:16:41 +0000

On Nov 30, 2009 I purchased a guitar with case and a few other items from Musicians Friend using cash in my PayPal account to pay them. Less than 2 weeks later I called and obtained a return number and returned the guitar and case because I didn't like the feel of the guitar. On Dec 17, 2009 they received the items. On Dec 22 I still had not received my refund to my PayPal account so I contacted them. They claimed they had refunded the money and I insisted they didn't. Then they had the audacity to tell me I was mistaken and as far as they were concerned the matter was closed. So I filed complaints with the BBB, the Department of Justice and the Federal Trade Commission and sent them copies.

Suddenly they changed their tune and apologize saying there was some sort of glitch in getting the refund to go through. Days later, still no refund on my PayPal account so I filed a dispute with PayPal which froze their account. Then they claimed they couldn't issue the refund because of my dispute against them. I lifted the dispute so they could credit my account, but still on credit.

It's now been nearly 3 weeks, no credit on my PayPal account and now they're claiming that they refunded my money a long time ago. I've even written letters to Robert Eastman and the CEO of Guitar Center which should arrive any day now.

This company has many complaints against it if you do a google search and they all seem to have something in common, lie after lie after lie from Musicians Friend customer service.

By: They Suck !!!

They Suck !!! — Fri, 28 Nov 2008 21:32:56 +0000

BBB Rating

Based on BBB files, this business has a BBB Rating of D+.

Reasons for this rating include:
Number of complaints filed against business.
Number of complaints filed against business that were not resolved.

Business Contact and Profile

Name: Musicians Friend
Phone: (801) 501-8874
Fax: (801) 501-9552
Address: 180 W Election Rd Ste 100
Draper, UT 84020
Website: www.musiciansfriend.com
http://www.musiciansfriend.com/
Original Business Start Date: October 1983
Principal: Mr Paul Christensen, Complaint Contact
Customer Contact: Mr Paul Christensen, Complaint Contact - (801) 501-9551 or paul.christensen@musiciansfriend.com
Email Address: cpurkey@musiciansfriend.com
Industry Classification: Musical Instruments-Dealers, Internet Shopping Services, Mail Order & Catalog Shopping, Recording Service-Sound & Video
BBB Accreditation: This company is not a BBB Accredited business.
Additional DBA Names: Musician's Friend
Musician's Friend, Inc.

By: Gregory Miller

Gregory Miller — Mon, 31 Mar 2008 22:59:15 +0000

I’d like to purchase some equipment online.But it just doesn’t seem safe.I can easily go two miles up the street to Sam Ash.Somethings not right,I take it back!I’ve compared prices everywhere,the difference is just not worth the headache.

By: Hieronymus Murphy

Hieronymus Murphy — Sat, 26 Jan 2008 16:46:04 +0000

Good Lord, Rich! Good thing the “real” people you spoke to were pleasant, if helpless and a little befuddled in the face of the company procedures concerning use of the e-certificate.

I’ve only bought stuff from their retail location near me, and that was pleasant enough. Your online experience ensures I’ll be buying only at the physical store for the foreseeable future.